Project & Program Manager II

• Manage cross-functional and technical projects
• Partner with functional teams during initiation, planning, design, procurement, deployment, and post-deployment phases
• Manage and track program milestones, timelines, and overall deliverables
• Create and maintain comprehensive project documentation, including schedules, reviews, process documents, and risk analyses
• Assist in defining project scope and objectives with relevant stakeholders and ensuring technical feasibility
• Help drive project lifecycle milestones from concept commitment through project closure and advocate change management
• Assist with metrics, SLAs, and KPIs to measure project performance and provide regular status updates
• Support internal process improvements across multiple teams and functions
• Account for risks and provide risk mitigation strategies
• Serve as a point of contact for vendor partners and internal stakeholders
• Coordinate and assist with regularly scheduled core-team meetings
• Evaluate post-project results against metrics and recommend or implement delivery-practice improvements
• Perform other duties as required

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of project management teams, resolving conflict, and meeting schedule timelines
• Excellent communication skills (verbal, written, documentation)
• Ability to work on multiple projects and assignments concurrently
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• Experience creating spreadsheets, presentation material, and project/process documentation
• Strong observational and analytical skills, including ability to collect, organize, analyze and disseminate significant amounts of information
• Strong attention to detail and accuracy
• Ability to track and report metrics and manage risks
• Ability to collaborate with stakeholders and communicate project updates to client executives
• Ability to perform office-related tasks, including prolonged sitting or standing
• Ability to move from place to place within an office environment
• Ability to use a computer
• Ability to communicate effectively