WordPress Operations – Support Specialist

• Provide internal support and guidance on WordPress features, solutions and configurations
• Troubleshoot WordPress setup and configuration issues
• Execute batch URL changes, link updates and other large-scale website changes
• Configure WordPress sites, plugins and settings according to requirements
• Set up new websites and demo environments
• Work with Product Owners and stakeholders to understand requirements and execute tasks accurately
• Identify errors or issues and escalate more technical problems when needed

• Strong hands-on WordPress experience and understanding of how WordPress sites work
• No development experience required, but technical understanding is important
• Highly detail-oriented and conscientious when making website changes
• Good troubleshooting and problem-solving skills
• Able to explain technical concepts clearly to non-technical users
• Comfortable working independently and taking ownership of tasks
• Experience with plugins, site configuration, migrations or URL management is a plus