Debt Resolution Specialist

• Manage and directly handle debt recovery efforts for overdue accounts
• Develop and implement tailored debt resolution strategies based on customer circumstances
• Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery
• Maintain professional customer relationships while balancing firm collections with empathy
• Address complex or escalated customer accounts and work toward effective, amicable resolutions
• Resolve disputes and complaints while upholding a positive company image
• Ensure adherence to relevant debt collection laws, regulations, and company policies
• Stay informed on industry trends and legal changes
• Track personal performance metrics, including recovery rates and customer engagement
• Prepare and present reports on recovery activities, results, and improvement areas
• Assess and adjust collection strategies to meet recovery goals
• Streamline debt collection processes for improved productivity
• Use collection software and tools to track progress and maintain accurate records
• Coordinate with internal teams supporting the debt recovery process
• Collaborate with external agencies or partners as needed

• Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution
• Experience in GCC based debt collection agencies
• In-depth knowledge of debt collection laws, regulations, and best practices
• Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes
• Proficiency in debt collection software and tools
• Excellent organizational skills and the ability to prioritize tasks effectively
• Ability to handle high-pressure situations and manage customer concerns professionally
• Certification in debt collection or related field preferred
• Fluency in Arabic and English preferred