Siebel Developer – Tier 3 Support

• Support Oracle Siebel operational processes, including executing, monitoring, and troubleshooting scheduled jobs and batch processes
• Ensure jobs complete successfully and efficiently across various execution frequencies
• Manage and resolve Oracle Siebel incidents across Order Management, Payments, and related functional areas
• Troubleshoot incidents and deliver timely resolutions in accordance with established SLAs
• Handle SIQ, PET, and Web Order incidents affecting customer orders, account information, and product availability
• Manage end-to-end CCPA fulfillment requests, including Do Not Call, Do Not Market, and other privacy-related actions
• Design, develop, test, and implement enhancements for the Oracle Siebel CRM/POS system
• Configure Siebel objects, workflows, business services, user interfaces, and integrations
• Translate business requirements into technical solutions and provide effort estimates
• Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions
• Participate in architecture discussions, code reviews, testing, and production deployments
• Create and maintain technical documentation and development standards
• Support modernization, performance optimization, and technical debt reduction initiatives

• Education: Any Degree
• Strong analytical and troubleshooting skills with the ability to identify and resolve complex application and operational issues
• Ability to quickly learn and understand Sleep Number business processes across Order Management, Payments, Fulfillment, and Customer Service
• Experience with Fusion applications, JSON payloads, and data integrations
• Ability to analyze payloads and apply Sleep Number business process knowledge to investigate and resolve SIQ, PET, and Web Order incidents
• Working knowledge of Linux operating systems and related support activities
• Strong understanding of Oracle Siebel architecture, business processes, and core functionality
• Experience supporting customer data management and privacy-related processes is highly desirable, particularly for CCPA fulfillment and Siebel operational support
• 5+ years of Oracle Siebel development experience
• Strong expertise in Siebel Tools, eScript, Workflows, Business Services, EAI, and Open UI
• Experience designing and developing integrations using SOAP, REST, XML, and APIs
• Strong Oracle SQL and database skills
• Experience working in Agile delivery teams and leading medium-to-large enhancement efforts
• Strong problem-solving skills with the ability to work independently and collaborate with business stakeholders
• Fusion/Azure experience is preferred