Supervisor – Electricity Project

• Provide professional and disciplinary leadership and support to an established team
• Assess team performance and take responsibility for team success and continuous improvement
• Motivate, train, and manage employees on a daily basis
• Lead and motivate the team daily to achieve set targets
• Provide coaching and conduct regular feedback discussions
• Promote internal communication and collaboration within the team and with other departments
• Implement internal and client-specific processes
• Respond quickly to changes
• Support onboarding, nesting, and training activities during ramp-up phases

• Professional experience required
• Confidently manage escalations, sensitive customer cases, and operational risks
• Ability to make well-informed decisions promptly
• Ability to monitor, analyze, and manage performance metrics (AHT, QA, productivity, adherence, SLAs)
• Clear understanding of data confidentiality, process compliance, and the requirements of regulated industries
• Flexibility to support onboarding, nesting, and training activities during ramp-up phases
• Excellent verbal and written communication skills in German when interacting with customers, colleagues, and employees (minimum C1 level)
• Skilled in coaching, developing, and motivating agents to ensure consistent quality and compliance
• Up-to-date CV and cover letter required for the application

• Full-time position
• Remote work
• Coaching, training, and professional development opportunities as part of the role