Operations Lead

• Lead and inspire a team of content creators, designers, reviewers and production specialists
• Manage team performance against productivity and quality metrics; provide feedback and coaching; conduct performance reviews; address performance concerns
• Recruit, onboard and train new team members
• Own operational delivery of the content roadmap by translating strategy into project plans, milestones, deliverables and priorities
• Communicate delivery progress, blockers and risks to the Content Leadership team
• Lead resource planning and forecasting across the team
• Use Google Sheets and project management tools such as JIRA to plan, track and manage workflows, deadlines and the project database
• Use data to track, forecast and analyse educational-material planning and production and inform prioritisation and roadmap feasibility
• Maintain accurate and trustworthy operational data, systems, trackers and metrics
• Uphold content quality and ensure output meets briefs, deadlines, editorial standards and brand guidelines
• Collaborate with Content Leads to improve processes and efficiency
• Support responsible AI integration across the content lifecycle
• Bring education to life through high-quality, curriculum-aligned courses for students and teachers across Australia and international markets

• Demonstrated experience leading and developing a team, including managing workload, setting goals, running team meetings and 1:1s, and giving constructive feedback
• Accountability for team outcomes and performance
• Track record of owning operational delivery, managing projects, plans, metrics and resources
• Resource planning and forecasting experience
• Strong decision-making skills for conflicting priorities and early risk escalation
• Strong critical-thinking and complex problem-solving skills
• Meticulous attention to detail and accuracy with multi-step processes and systems
• Proficient in Google Sheets or equivalent; comfortable manipulating data and identifying trends
• Ability to inspire and motivate team members
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Australian working rights required
• Bonus: experience in or alongside a content or editorial function
• Bonus: experience experimenting with AI in work and a perspective on its usefulness

• Tailored flexibility: hours that adapt to university, family or personal time
• Unlimited paid leave options for permanent team members
• Work from Sydney, interstate or wherever you find inspiration
• Ongoing opportunities for skills improvement and knowledge expansion
• Comprehensive employee assistance program subscription
• Additional wellbeing leave
• 14 weeks of paid parental leave for new parents, with additional leave for birthing parents
• Regular social in-person and remote events, including team sports competitions, trivia nights and themed annual events
• Free Atomi services for employees and their families
• Sydney office with nearby cafes, shops and public transport