Supervisor

• Provide functional and disciplinary leadership and support to an existing team
• Monitor team performance and take responsibility for team success and continuous improvement
• Motivate, train, and manage employees on a daily basis
• Lead and motivate the team each day to achieve established targets
• Conduct coaching sessions and regular feedback discussions
• Promote internal communication and collaboration within the team and with other departments
• Implement internal and client-specific processes
• Adapt quickly to changes
• Handle escalations, sensitive customer cases, and operational risks, making well-informed decisions
• Coach, develop, and motivate advisors to ensure consistent quality and compliance

• Professional experience required
• Ability to monitor, analyze, and manage performance metrics (AHT, QA, productivity, adherence, SLAs)
• Confidently handle escalations, sensitive customer cases, and operational risks
• Understanding of data confidentiality, process compliance, and the requirements of regulated industries
• Flexibility to support onboarding, nesting, and training activities during ramp-up phases
• Excellent verbal and written communication skills in German (minimum C1) and English (minimum B2)
• Proven ability to coach, develop, and motivate advisors
• Cover letter and CV in German, combined into a single PDF document
• Apply via the internal careers portal by August 11, 2026

• Remote work model (work from home)
• Full-time employment