IT Customer Support Consultant, German/Dutch/Czech

• Resolve errors and malfunctions via remote access
• Prioritize, classify, and document issues in the ticketing system
• Forward unresolved tickets to appropriate support units
• Manage and monitor tickets within service level agreements
• Maintain and document the knowledge database
• Provide first-level support to users and IT staff
• Receive and process inquiries via phone and email
• Monitor incidents, service requests, and other inquiries
• Record, categorize, and prioritize incidents
• Find solutions or workarounds with customers
• Escalate requests to second-level support, vendors, or manufacturers when necessary
• Track tickets throughout their lifecycle and keep customers informed
• Work as part of a joint team from DATAGROUP Service Hub GmbH and DATAGROUP Polska Sp.z o.o.

• Strong customer service orientation and multitasking ability
• Excellent teamwork and communication skills
• Proper phone etiquette and active listening
• Strong troubleshooting and problem-solving skills
• Ideally, several years of experience in customer support or IT helpdesk
• Very good English
• Very good German and at least one of the following languages: Czech, Dutch
• Ability to set priorities, classify tickets, and document them

• Opportunity to gain hands-on IT experience
• An open and collegial company culture with a trusting work atmosphere
• Flat hierarchies and short decision-making paths
• Individual training opportunities and exciting professional challenges
• Flexible working hours to support work-life balance
• An attractive and modern work environment, including remote work options (Poland only)
• Social benefits
• A reliable job at one of the largest IT service providers in Germany