Accountant, Tax Support

• Resolve complex tax, accounting, and software support tickets escalated from Tier 1 support agents within defined SLA timelines
• Assist clients with US Federal and State tax forms, including Forms 1040, 1065, 1120, 1120-S, 1099s, W-2s, and sales tax compliance
• Guide clients on bank reconciliations, journal entry adjustments, Chart of Accounts setup, and financial statement review including P&L, Balance Sheet, and Cash Flow
• Provide technical support for QuickBooks Online, Xero, Drake, UltraTax, ProConnect, Lacerte, and internal tax platforms
• Communicate via email, live chat, or screen-share calls with US clients and accounting teams
• Identify common client pain points and create Knowledge Base articles
• Mentor Tier 1 support agents on US tax and accounting best practices
• Act as the second-line technical escalation point for US-based clients, business owners, and accounting professionals

• Based in the Philippines
• Minimum of 2–3 years of direct experience in US tax preparation, US bookkeeping, or US accounting support
• Solid understanding of GAAP principles, general ledger accounting, payroll tax basics, and sales tax fundamentals across different US states
• Hands-on experience with QuickBooks Online, Xero, and standard US tax software platforms
• Exceptional verbal and written English skills suitable for communicating professionally with US-based clients
• Strong analytical abilities to debug accounting discrepancies and software glitches independently
• Bachelor’s Degree in Accountancy, Finance, or a related field
• Dedicated home office space free from background noise
• High-speed internet connection with a minimum 50 Mbps main line and a back-up internet connection option
• Willingness to work aligned with US business hours, on the night shift in Philippine Standard Time (PHT)
• CPA, EA (Enrolled Agent), or QuickBooks Certification is a major plus

• Competitive suite of benefits
• Lucrative compensation program
• Medical benefits
• Dental benefits
• Vision benefits
• Opportunity for high-potential career growth with a fast-growing company