Medical Receptionist, Scheduling Coordinator – Epic EMR, Orthopedic Practice

• Manage 60–70 inbound and outbound patient calls daily
• Answer patient inquiries, provide visit logistics, and triage and route clinical questions to appropriate care team members
• Schedule routine appointments, follow-up visits, and consultations according to provider scheduling templates
• Perform outbound recall and confirmation calls to minimize no-shows and optimize clinic calendars
• Maintain and update patient demographic, contact, and insurance records in Epic
• Document phone interactions, patient requests, and message routing accurately and in real time within Epic
• Perform basic insurance eligibility and benefits verification
• Collect patient forms, updated ID/insurance cards, and registration paperwork
• Assist with ad-hoc administrative and virtual front-office tasks

• Direct hands-on experience using Epic EMR for scheduling and patient chart management
• Proven background handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting
• Solid understanding of medical scheduling, call triage/message routing, patient registration, and insurance verification workflows
• Clear, empathetic, and professional English verbal communication skills
• Strong multi-tasking abilities and high attention to detail while working in a fast-paced environment