Senior Client Delivery Lead – Billing

• Manage a technology domain, specifically billing, for client projects
• Support European clients through technology transformation and long-term migration projects
• Manage relationships with client product owners and business owners
• Serve as the first point of contact for technology development and escalation/resolution of domain or product issues
• Act as the knowledge base for how Kraken works and how the Kraken Platform is delivered
• Triage incoming requests and communicate client priorities internally
• Summarize and articulate client needs, considerations, and timelines to support ongoing Kraken platform development
• Support engineering teams in delivering product features
• Challenge clients to adopt Kraken’s continuous iteration and deployment approach
• Partner with Kraken technology and operational teams and client stakeholders
• Bring technology, people, and processes together to improve client outcomes

• Strong client delivery and/or product ownership experience
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communication, collaboration, and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience working with significant complex delivery pipelines for clients
• Patience and initiative
• Time management and a get-stuff-done attitude
• Consulting experience is a plus
• Fluent English and Danish required
• Right to work in the country of application; visa sponsorship is not available
• C1-level English fluency
• C1/fluent Danish
• Industry experience in energy or other utilities
• Experience with billing or payment products

• Remote work arrangement
• Travel expected as part of the role
• Equal opportunity workplace
• Workplace accommodation support