Customer Support Specialist, English, Spanish

• Answer incoming customer requests via live chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions
• Follow up with customers to ensure basic technical and product-related issues are resolved
• Gather customer feedback and share it with Product, Sales, and Marketing teams
• Participate in an international, fast-paced startup environment

• Proficient in English and Spanish
• Work experience in support
• Excellent communication skills
• Strong teamwork skills
• Excellent PC skills
• High attention to detail
• Multitasking abilities
• Flexibility to work different shift schedules (day, evening, and night) and weekends
• Ability to quickly and efficiently solve tasks
• Independence, responsibility, and initiative
• Flexible and systematic approach to solving complex problems
• Experience in sports betting/gambling industry is a plus

• Competitive compensation
• 28 paid days off per year
• Seniority leave
• Real career opportunities and professional growth
• Fully remote work
• Opportunity to work with a great team across the world