Senior Property Manager

• Manage an assigned portfolio of residential blocks
• Act as the main point of contact for clients, directors, leaseholders and residents
• Coordinate repairs, maintenance and contractors from start to completion
• Prepare budgets and monitor service-charge expenditure
• Review invoices and liaise with accounts teams
• Organise and attend board meetings, directors' meetings and AGMs
• Handle resident and leaseholder queries and complaints professionally
• Coordinate property inspections and follow up on maintenance issues
• Support insurance claims and renewals
• Assist with major works, including quotations, contractors and resident communication
• Support Section 20 consultation processes
• Monitor property compliance, risk assessments and health and safety requirements
• Keep accurate property records and ensure actions are followed through
• Escalate legal, technical, financial or safety matters when specialist advice is required

• At least 3 years' experience in residential block or leasehold property management
• Strong knowledge of residential leases and service charges
• Practical experience with Section 20 consultation
• Experience managing maintenance, contractors and property inspections
• Experience preparing or working with property budgets
• Excellent written and verbal communication skills
• Confidence dealing with clients, residents and difficult conversations
• Strong organisation and attention to detail
• Good commercial and numerical awareness
• Proficiency in Microsoft Word, Excel, Outlook and Teams
• Ability to manage multiple properties and priorities while maintaining excellent follow-through
• Calm, practical and solutions-focused approach
• Good judgement and confidence to know when something needs to be escalated
• TPI Level 3 / ATPI qualification or currently working towards it (desirable)
• Experience managing RTM companies, RMCs or freeholders (desirable)
• Experience with major works or building-safety projects (desirable)
• Experience managing a London residential portfolio (desirable)
• Experience with property-management software (desirable)
• Experience mentoring or supporting junior team members (desirable)
• Membership of The Property Institute or another relevant professional body (desirable)

• Opportunity to take ownership of an assigned portfolio
• Build strong client relationships and make an impact
• Opportunity to join a boutique and growing property management business
• Opportunity to play an important role in ensuring properties and residents receive a high level of service