Partner Delivery Manager

• Build and scale a high-performing partner delivery program for exceptional customer outcomes
• Define and improve delivery playbooks, engagement processes, and quality standards for partner-led FDE engagements
• Own engagement intake and allocation with internal FDE teams and Partnerships
• Report program performance, capacity, delivery risks, and learnings to Customer Success, Partnerships, and Sales leadership
• Manage partner subcontracting agreements, statements of work, and rate cards with Legal, Finance, and Procurement
• Oversee partner billing, engagement costs, and commercial structures
• Ensure engagements are structured and reported correctly, including ARR and compensation impact
• Define and track partner KPIs and SLAs
• Run partner performance reviews, maintain scorecards, and drive corrective actions
• Track partner capacity and certified consultants across regions
• Coordinate partner onboarding, certification, access, and offboarding
• Ensure clear scopes, measurable success criteria, and smooth handoffs to Customer Success Managers
• Identify, escalate, and resolve delivery risks
• Capture learnings from workshops, hackathons, and staff augmentation engagements

• 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company
• Experience drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators
• Experience building KPIs and SLAs, establishing partner governance processes, and using performance data for accountability and continuous improvement
• Ability to work effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams
• Highly organized and detail-oriented; comfortable managing multiple partner engagements, timelines, and stakeholders simultaneously
• Ability to build scalable systems in fast-moving, evolving environments
• Experience with global systems integrators or large professional services organizations is nice-to-have
• Familiarity with staff augmentation, partner-led workshops, hackathons, or other technical services delivery models is nice-to-have
• Background in workflow automation, systems integration, low-code platforms, or related technologies is nice-to-have
• For countries other than Germany, existing right to work is required; visas can be sponsored in Germany
• English is the company language

• Equity ownership in n8n
• Europe: 30 days of vacation, plus public holidays wherever you are
• US: 20 vacation days, 8 sick days, plus public holidays wherever you are
• Europe: Benefits according to local country norms
• US: Multiple low-premium, low-deductible medical plans, a no-cost premium HDHP option with pre-seeded HSA, dental and vision coverage
• Europe: Pension contributions according to local country norms
• US: 401(k) retirement plan with a 4% employer match
• US: Company-paid short-term and long-term disability insurance, plus life insurance
• €1K (or equivalent) per year for courses, books, events, or coaching
• Regular hackathons
• Remote-first work across Europe, with regular off-sites for team bonding
• $100 per month to support open-source projects
• Transparency about company work and performance