Senior Software Engineer – GRC/IRM

• Lead, coach, and mentor a team of Software Engineers
• Implement and develop customizations based on functional and technical requirements for large-scale professional services projects
• Interface with end-users and key stakeholders to gather GRC/IRM systems requirements
• Customize ServiceNow applications and support rollout of features and modules, including application UI, workflows, and business logic
• Configure REST/SOAP integrations between ServiceNow and other applications
• Guide customers in understanding technical solutions for business requirements
• Interact with technical SMEs to gather environment information for service map and event work
• Reflect impact assessment rules within service maps and validate them with SMEs and stakeholders
• Participate in user acceptance testing of maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate production incidents related to the scope
• Align with the existing ServiceNow technical lead to maintain consistent shared patterns
• Maintain operational documentation and SOPs

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities GRC/IRM
• Strong Experience in GRC/IRM
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience with Web Services Integration (SOAP, REST) and bi-directional, automated integrations between systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience implementing ServiceNow ITSM, Service Catalog, and Workflows to meet business requirements
• Experience in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• Willingness and ability to continue education within the ServiceNow platform and beyond
• Ability to complete ServiceNow competency certifications and module accreditations
• Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD

• Official ServiceNow training
• Opportunity to achieve multiple ServiceNow certifications
• Support and guidance on projects
• Equal opportunity workplace
• Disability accommodation support