Payroll Administrator

• Act as the focal point for a varied portfolio of payroll clients
• Process end-to-end Irish payrolls of varying headcount and complexity within agreed timelines
• Host and chair regular client governance calls
• Track progress, review performance, and identify improvement opportunities
• Maintain current payroll manuals
• Prepare payroll calendars and checklists, ensuring checking sheets are completed
• Answer, troubleshoot, resolve, or escalate client, partner, and colleague queries
• Prepare and upload ROS submissions and handle clients' Revenue queries
• Deliver excellent customer service and provide timely, effective responses
• Keep customers fully updated on service management
• Communicate service-delivery risks to clients and managers and develop mitigations
• Support colleagues across the team to ensure consistent customer service delivery
• Reports to the Payroll Delivery Manager

• IPASS certified with at least 1 year of proven experience in Irish payroll processing, ideally in a busy bureau environment
• Experience with Megapay is an asset
• Ability to work under pressure and coordinate multiple payrolls
• Exceptional attention to detail, accuracy, and quality
• Ability to identify errors and follow them through to resolution
• Strong customer service skills and ability to build solid working relationships with clients
• Action-oriented and willing to step up under pressure
• Proficiency with databases, systems, and software packages, especially Microsoft Excel