Technical Customer Support Engineer, APAC – Weekend Coverage

• Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations
• Improve the underlying platform or AI agent so customer issues do not recur
• Maintain public and internal knowledge-base documentation, including known issues
• Build automations to improve the support workflow
• Serve as the first point of contact for platform incidents during working hours
• Manage public status updates and customer communication
• Work Thursday through Monday, with Tuesday and Wednesday off

• Strong TypeScript and React background
• Modern web app fundamentals (HTTP, APIs, auth, databases)
• Proven ability to debug production issues (logs, traces, repros, minimal test cases)
• Strong systems/architecture thinking (scalability, reliability, performance, security basics)
• Excellent written communication (clear, simple, concise, audience specific)
• Prior experience working in a customer-facing role (sales, pre-sales, customer support, etc.)
• A track record closing 50+ tickets a day
• Living in Asia, Australia, or the Pacific and/or willingness to work standard Sydney hours
• Availability for Thursday-to-Monday weekend coverage, including Saturday and Sunday

• Unlimited AI token budget
• Take what you need vacation policy
• Healthcare, vision, and dental
• Daily lunches, dinners and snacks in the office
• Equity