Social & Community Manager

• Serve as the face of Xometry and operational lead for organic social and community, owning daily voice, community engagement, and servicing triage
• Represent Xometry in buyer and supplier communities, including forums, Reddit, and YouTube
• Stand up a social listening/servicing tool
• Own the social content calendar and partner with the agency on content creation
• Establish a servicing triage process for community and social inquiries
• Pull in subject matter experts when conversations require technical credibility

• 7+ years experience managing organic social and/or online community programs, ideally in a B2B or technical industry
• Strong writing skills and a distinct, adaptable voice — comfortable engaging authentically in forums, Reddit, and other community spaces
• Experience with or working knowledge of social listening/servicing tools
• Ability to triage and prioritize inbound engagement, knowing when to respond directly and when to loop in subject matter experts
• Comfort partnering with an agency on content production while retaining ownership of voice and strategy
• A proactive, community-first mindset — you notice what's happening in the conversation and show up in it