Inbound Sales Representative

• Respond to inbound leads promptly through phone, CRM and follow-up messages
• Speak with homeowners and property contacts with confidence, empathy and professionalism
• Qualify enquiries by gathering accurate information about damage, property, urgency, insurance situation and next steps
• Follow up until leads are booked, disqualified or closed
• Maintain clear and complete CRM notes for the operations team
• Own assigned leads from initial response through qualification, follow-up and closure
• Maintain accurate GoHighLevel records, including Result, Issue, Next Step, Follow-Up, pipeline stage, lead status and next-action date
• Follow the approved Sales Playbook, pricing and estimate guidance, communication templates and CRM standards
• Help improve the lead-response process as the company grows

• 2+ years’ experience in inbound sales, lead qualification, BDR, customer service sales or a similar phone-based role
• Excellent spoken English C1+, with a clear and natural communication style suitable for speaking with UK customers
• Ability to build trust quickly, ask the right questions and stay calm when people are stressed
• Strong follow-up discipline
• Experience using a CRM
• Availability for agreed UK working hours, including scheduled weekend coverage, during UK business hours
• UK market or UK customer-service experience is preferred, but not essential

• 2% commission after the one-month probation period, in addition to the salary