Billing Analyst

• Act as the primary contact for routine customer billing inquiries
• Manage and resolve Salesforce billing cases with a 24-hour/1 business day initial and follow-up response time
• Address inquiries about invoices, payments, billing errors, credits, refunds, cancellations, and subscription setup/billing
• Partner with Customer Support and Account Management, escalating edge cases when necessary
• Execute end-to-end billing cycles for subscription accounts, including recurring invoices, mid-term updates, and account adjustments
• Monitor and verify billing data before invoice distribution
• Investigate and resolve routine billing discrepancies and customer account inquiries
• Maintain subscription records and customer account details in Zuora and integrated CRM platforms
• Follow SOPs for data entry, system updates, and task tracking
• Assist with data cleanup and reconciliation tasks
• Collaborate with Sales Operations, Customer Success, and Accounting teams
• Participate in meetings and provide feedback to improve billing workflows

• 2–4 years of experience in billing operations, accounts receivable, or revenue operations, preferably in a SaaS or subscription-based environment
• Hands-on experience with billing platforms such as Zuora and CRM software such as Salesforce
• Solid understanding of basic accounting principles and subscription billing mechanics
• High attention to detail and accuracy with numerical data and customer accounts
• Strong written and verbal communication skills
• Ability to prioritize workload, manage multiple daily tasks, and meet deadlines in a fast-paced environment
• Self-motivated with a strong desire to learn and grow within Finance and Operations

• Medical, dental, and vision insurance for you and up to three eligible dependents
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year, including 5 Karbon Days per year
• 7 sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Professional growth opportunities
• Learning from an experienced team
• Flexible approach to work environment
• Open communication, consistent feedback, and transparency into company results, metrics, and financial position