Senior Customer Success Manager, Americas

• Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
• Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
• Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
• Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
• Collect and analyze customer feedback to provide actionable insights that shape product development.
• Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
• Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
• Ensure customers realize the full value of RemotePass's services to foster business growth and profitability.

• 5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
• Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
• Exceptional interpersonal and communication skills.
• Proven ability to build strong customer relationships and drive customer satisfaction.
• Analytical mindset with the ability to gather insights from data to make informed decisions.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Comfortable working US Eastern Time (EST) hours, regardless of your physical location.
• Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

• Be part of a fast-growing global company revolutionizing remote work management.
• Work in a collaborative and inclusive environment that values innovation and creativity.
• Opportunities for professional growth and development.
• Competitive, uncapped variable compensation tied directly to the accounts you grow.