Senior Instructional Designer

• Conduct needs analysis and build targeted learner personas
• Map task workflows and define measurable learning objectives
• Create instructional strategies and assessments that drive performance outcomes
• Directly author interactive online training modules, simulations, and software walkthroughs in Articulate Storyline 360 and Rise 360
• Analyze hardware and software updates, release notes, and UI changes to evaluate impacts on user workflows
• Update learning materials based on product and UI changes
• Produce software demo videos, animations, and graphics using Camtasia and Adobe Creative Suite
• Manage, prioritize, and maintain training assets across a product portfolio
• Partner with Product Managers, Engineers, and Technical SMEs across global time zones
• Gather inputs, validate technical accuracy, and manage project timelines
• Apply adult learning principles, performance-based design, modular content architecture, brand guidelines, and accessibility standards
• Use AI-enabled tools such as ChatGPT, Claude, and Midjourney for scripting, scenario generation, media creation, and content optimization
• Analyze learner analytics, assessment data, and feedback to continuously optimize learning experiences

• Associate or Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent practical experience)
• 5+ years of professional experience in Instructional Design or Learning Experience Design, owning the full instructional design lifecycle (ADDIE/SAM) from front-end needs analysis to final build
• Advanced, hands-on technical proficiency in Articulate Storyline 360 and Rise 360
• Proven track record of authoring custom interactions, variables, conditions, and state changes from scratch
• Mandatory portfolio showcasing interactive technical training, custom Storyline builds, task-based simulations, and clear instructional design decisions
• Solid, demonstrable grasp of adult learning theories, learner persona development, and performance support frameworks
• Experience designing and developing training for software, SaaS, hardware, telecommunications, enterprise technology, or complex technical product environments
• Demonstrated ability to translate technical UI changes, system updates, and architecture diagrams into intuitive, scenario-based learning
• Proven experience using Generative AI tools in active workflows
• Advanced video editing and screencast production skills using Camtasia and Premiere Pro
• Experience working across cross-functional, global teams and managing multi-product training portfolios
• Excellent verbal and written communication skills with strong SME interview and stakeholder management capabilities

• Equal Opportunity Employer
• People-first and community-focused culture
• Employee empowerment to be authentic and do their best work