Technical Support – Enablement Specialist

• Support branches and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands and Finland in German and English
• Diagnose issues and provide the appropriate resolution: guides or training, bug reports with reproduction steps, or feature requests with use case and impact
• Build simple automations for bugs or missing features, subject to Engineering review
• Analyze ticket data and support metrics, including volume by topic, time to resolution and repeat-request share
• Propose changes to reduce support inefficiencies
• Improve ticket categories, templates, routing and handover rules
• Write and maintain help articles
• Run onboarding sessions for new users and new markets
• Work across the full system landscape and all seven markets while learning how Product and Engineering make decisions

• 1 to 2 years of experience in support, customer success or a similar role; internships and working student positions count
• German and English at C1 level or higher, written and spoken
• Experience with business software, such as a CRM or ticketing system
• Technical understanding of SaaS tools, including data fields and objects, user roles and permissions, integrations, APIs and webhooks
• Structured troubleshooting skills: reproduce issues, narrow down causes, and describe issues clearly for Engineering
• Experience training or onboarding people, or building automations with low-code tools such as n8n or windmill; one of the two is enough
• Experience in a startup or scale-up is a plus

• International, dynamic, and highly motivated team
• Direct impact on the energy transition and climate
• Work with and learn from colleagues
• Direct contact with core decision-makers
• Remote work (Germany-wide), with offices in Hamburg, Berlin or Munich
• EGYM Wellpass benefits and discounts
• Futurebens benefits and discounts
• Job bike leasing for city bikes or e-bikes
• Opportunity to enter full-time in one of Europe’s thriving scaleups