Community Manager

• Design and launch customer loyalty programs with membership tiers, rewards, recognition, and engagement milestones
• Build and nurture active users and product champions who advocate for the product
• Develop re-engagement campaigns for inactive and low-activity users
• Organize office hours, user AMAs, product showcases, virtual meetups, and knowledge-sharing sessions
• Monitor community engagement and share insights with Customer Success and Account Executive teams
• Welcome and onboard self-serve users
• Encourage users to share workflows, AI agents, use cases, and product applications
• Highlight user success stories and community-created solutions
• Collect user feedback, feature requests, testimonials, and product suggestions
• Collaborate with Product and Growth teams to improve user experience and support retention and product-led growth
• Manage daily engagement across Slack, LinkedIn, Reddit, YouTube, and other digital channels
• Create and publish posts, answer questions, moderate discussions, and encourage conversations
• Identify members who can contribute tutorials, product demonstrations, educational resources, and peer-generated content
• Build relationships with AI builders, developers, customer experience professionals, and IT practitioners
• Convert community insights into content ideas for Marketing
• Maintain welcoming, informative, and collaborative community channels
• Track and report community metrics including active members, return rates, loyalty progression, product sign-ups, and advocacy activities
• Measure engagement initiatives and improve programs based on performance insights
• Maintain community activity records and make engagement data accessible to the GTM team
• Coordinate merchandise, gifts, rewards, and member recognition logistics
• Establish repeatable processes for onboarding, engagement tracking, reporting, and follow-up
• Collaborate cross-functionally to align community activities with retention, adoption, and business growth objectives

• 2+ years of experience
• 1–3 years of experience in community management, customer marketing, social media management, developer relations, customer success, or a related field
• Demonstrated experience growing an online community, organizing events, or executing user engagement programs
• Strong written and verbal communication skills for technical and non-technical audiences
• Hands-on experience managing social media channels, online discussions, or digital community platforms
• Strong organizational skills and attention to detail; ability to manage multiple initiatives simultaneously
• Data-driven mindset with ability to track engagement metrics, evaluate campaign effectiveness, and improve programs based on results
• Ability to build relationships, encourage participation, and maintain consistent engagement with community members
• Genuine interest in artificial intelligence, SaaS products, and emerging technology trends
• Willingness to learn and use AI-powered products regularly
• Experience with community platforms such as Slack, Discord, Discourse, Bevy, Common Room, or similar tools
• Background in B2B SaaS, product-led growth (PLG), or technology startups
• Experience designing customer loyalty, ambassador, or user advocacy programs
• Familiarity with developer communities, AI builders, or customer experience and IT practitioner networks
• Experience collecting product feedback and collaborating with Product, Growth, Marketing, or Customer Success teams
• Knowledge of community analytics, engagement reporting, and user retention strategies