Kundentechniksupport – Deutsch

• Provide technical support for all SiteMinder-labelled products and services to internal and external customers
• Develop strong customer relationships through technical support and consultation via phone, chat, and other contact channels
• Identify customer support needs and configuration requirements
• Set customer expectations and resolve issues against customer demands and internal KPIs
• Resolve cases promptly according to company SLAs and personal KPIs
• Act as a technical expert by identifying issues and communicating issues and requirements internally

• High level of customer service and IT technical skills
• Fluent German and English communication skills, both written and verbal
• Strong analytical skills to analyse problems, determine root causes, and reach resolutions
• Curiosity to understand products and identify customer issues
• Ability to operate across multiple technical platforms and systems in a fast-paced, KPI-driven environment
• Stakeholder management and conflict resolution skills
• Openness to learning and feedback
• Availability to work the EMEA time zone
• IT Support/Troubleshooting experience is requested in the application form, but no minimum amount is specified
• Location field requires a city

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement