VIP Relationship Manager

• Serve as the trusted point of contact for Kraken and Payward’s top private clients across LATAM
• Deliver consistent, high-quality white-glove service and build deep, durable relationships
• Own the regional VIP book end to end, including onboarding, tier progression, retention, and intervention on at-risk and lapsing clients
• Grow AOP, net deposits, and trading volume by increasing client capital and activity
• Bring private-client and VIP offerings to market locally, including yield and earn campaigns, lending, OTC execution, and private-client benefits
• Source and convert new HNWI relationships through outreach, referrals, and introducer networks
• Engage with private trading groups, investor clubs, KOL and trader networks, and closed-door investor groups
• Design and run local marketing and VIP events with Marketing and Regional teams
• Build and manage introducer and referral partnerships
• Provide competitive intelligence on regional exchanges, product gaps, and local capital-flow narratives
• Partner with Product, Marketing, Compliance, Banking, and Client Service to drive private-client growth and loyalty within licensing and compliance requirements

• 5+ years of experience in relationship management, account management, private banking, brokerage, or private client sales
• At least 2 years of experience in the crypto space
• Track record of working with HNWIs
• Existing personal network among LATAM crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities in Brazil, Mexico, Argentina, Colombia, or Chile
• Demonstrated ability to originate business, personally bring in clients, run events, or build a community presence producing measurable pipeline
• Deep understanding of spot, margin, futures, OTC trading, lending, and yield/earn products
• Familiarity with how deposits and client balances drive an exchange's lending economics is a strong plus
• Comfort operating in a regulated environment across multiple LATAM jurisdictions
• Data-driven expertise analyzing assets on platform, net deposits, trading volume, and client portfolio revenue
• Deep knowledge of cryptocurrency ecosystems, players, frameworks, and market dynamics, including local on/off-ramps and stablecoin flows
• Skilled at building partnerships with internal and external stakeholders
• Willingness to travel up to 30% across the region
• Based in Brazil
• Native or near-native Portuguese and fluent English required
• Spanish is a strong plus

• White-glove service and personalized trading enablement for VIP clients
• Structured private-client benefits
• Yield and earn campaigns
• Lending against tokenized equities and crypto collateral
• OTC execution opportunities
• Local VIP dinners, trader meetups, conference-adjacent programming, and co-marketing events
• Opportunity to work with a global team
• Job-related skills or work-style assessments applied consistently across candidates
• Equal opportunity employment
• Qualified applicants with criminal histories considered consistently with the San Francisco Fair Chance Ordinance