Incident Coordinator

• Manage a caseload independently, prioritize work, and meet deadlines in a fast-paced environment
• Serve as the primary contact for clients, affected individuals, and internal stakeholders, providing timely updates and support
• Coordinate end-to-end case activities, including intake, implementation, monitoring, reporting, and closure
• Gather and analyze information to establish cyber incident, data breach, fraud, or identity theft cases and assess severity
• Resolve complex issues, escalate when needed, and coordinate cross-functional discussions and actions
• Collect and maintain evidence, documentation, and records to support breach remediation and fraud-related claims
• Manage breach communications, data transfers, mailings, and related vendor coordination
• Maintain accurate case documentation, ensure regulatory compliance, and deliver final reporting
• Provide English-language communication support, including translation or interpretation when required

• One to five years of project management experience; relevant education or certifications may be considered in place of historical experience
• Three to seven years of experience in a client-facing role similar to project management or customer service
• Ability to manage multiple tasks moving at different speeds while maintaining accuracy, attention to detail, and sound judgment
• Strong written and verbal communication, interpersonal, analytical, and problem-solving skills, with an emphasis on empathetic client management
• Fluency in English
• Collaborative, results-driven, solution-focused, and customer-focused work style
• Proficiency with the Microsoft Office suite
• Advanced Microsoft Excel skills for managing complex datasets
• Hands-on experience with Excel lookup functions, including VLOOKUP or comparable lookup functions
• Hands-on experience using Excel text-cleaning functions, including CLEAN or comparable data-cleaning methods
• Ability to maintain detailed and accurate case notes in a database and coordinate document and data transfers
• Ability to develop, monitor, and report on project plans and schedules

• Remote position with occasional in-person attendance at work-related events at management’s discretion
• Work/life flexibility
• Professional development and career growth support
• Resources for teams across the globe to collaborate and drive excellence