Fulfillment Specialist

• Support post-order fulfillment of hardware and software, including shipment scheduling, carrier coordination, tracking, and delivery confirmation
• Process and deliver software license orders, including generating and sending license keys or entitlements and confirming customer receipt
• Execute hardware shipments and license deliveries accurately and on time according to service level expectations
• Identify and troubleshoot routine fulfillment issues, including shipment discrepancies, delays, inventory holds, and license delivery or entitlement errors; escalate complex issues
• Track and report fulfillment metrics such as on-time shipment, backlog, and exceptions, and flag trends or concerns
• Coordinate with Order Management, Finance, Warehouse, and Operations to align shipment activity with billing, inventory records, and customer commitments
• Enter and maintain accurate shipment, license, and fulfillment data in company systems
• Assist with audit and compliance requests by gathering inventory movement, shipping, and license delivery documentation
• Follow established procedures and suggest process improvements
• Participate in training and learn from senior team members to build fulfillment and systems expertise

• 0 to 2 years of experience in fulfillment, logistics, supply chain, customer service, or operations; internships and relevant coursework considered
• Familiarity with ERP or order management systems preferred; willingness to learn is essential
• Exposure to software licensing or entitlement management is a plus
• Strong attention to detail and accuracy in data entry and documentation
• Good organizational and problem-solving skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Clear and professional written and verbal communication skills
• Proficiency with Excel or similar tools preferred
• Associate's or bachelor's degree required

• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program
• Comprehensive benefits encompassing health, financial well-being, and overall wellness
• Exceptional work environment
• Enriching employee programs
• Remarkable company culture