Customer Care Specialist

• Act as the primary contact for a global logistics network
• Resolve complex issues through tickets and phone
• Analyze and prioritize client inquiries
• Collaborate with specialized internal teams to resolve issues and monitor critical support cases
• Manage customer improvement initiatives
• Drive proactive improvements and own the customer experience

• Fluency in German and Spanish and a strong command of English
• Exceptional soft skills and a customer-centric mindset
• Strong analytical abilities to categorize, prioritize, and resolve support requests
• Excellent communication skills and ability to provide clear, friendly case updates
• Genuine interest in technology and understanding of IT-related topics (bonus)
• Previous experience in a multilingual customer support or helpdesk environment (bonus)
• Passion for problem-solving and entrepreneurial spirit in a fast-paced environment (bonus)

• Full-time compensation and benefits package (specific benefits not listed)
• Opportunity to grow technical expertise
• Collaborative and supportive team culture
• Career development opportunities
• Purpose-driven work with global impact
• Entrepreneurial environment with ownership and initiative
• Accommodation assistance during the application process