Sales Development Representative – Inbound

• Respond promptly to inbound leads and contact prospects by phone
• Conduct qualified discovery calls and understand how skilled-trades businesses operate and the challenges they face
• Qualify leads, identify needs and decision-makers, and schedule web demos for Account Executives
• Prioritize leads and maintain an overview of the pipeline, even with high volumes
• Document activities and leads in Salesforce
• Use automation and AI-powered processes to work efficiently
• Collaborate closely with Account Executives, Marketing, and Sales Enablement
• Provide feedback on lead quality and campaigns

• Ideally, some initial experience in sales, customer-facing roles, or customer service
• Motivation, strong communication skills, and a willingness to develop
• An open and approachable manner, active listening skills, and the ability to ask effective questions
• A fast-paced, goal-oriented, and structured way of working, even with high inquiry volumes
• Willingness to actively use modern sales tools, automation, and AI
• Team-oriented mindset and willingness to share learnings, successes, and best practices
• Excellent German skills, at least C1 level
• Good English skills, at least B1 level

• Flexible hours and location-independent remote work, supported by a Germany-wide public transport pass subsidized at €29 per month
• 30 days of annual leave (including December 24 and 31), plus additional paid leave for special occasions such as weddings, moving house, and the birth of a child
• One paid volunteering day for a social project
• JobRad bicycle leasing program
• Sports benefits through Hansefit or EGYM Wellpass
• Access to the mental health partner Bloom
• Additional company health insurance through Allianz
• Monthly professional shoulder and neck massages at the Hanover office
• An annual professional development budget, currently €800, for courses, books, or coaching
• Regular feedback and development discussions
• HERO career plan for internal growth
• Summer and Christmas parties, as well as regular team events
• Annual co-working trips with the HERO team within the EU