Community Manager

• Own day-to-day community management across Discord, Reddit, and the native community platform, including moderating discussions, answering questions, and maintaining a warm, on-brand tone
• Manage social media comment sections by responding to questions and feedback, moderating spam and abusive content, and routing support issues
• Build and maintain community guidelines, moderation policies, and escalation paths
• Recruit, train, and support volunteer moderators and community ambassadors
• Partner with Product, Marketing, and Support to incorporate community and social feedback into roadmap and messaging decisions
• Design and run engagement programs such as AMAs, events, contests, and challenges
• Track community health metrics including active members, retention, sentiment, response times, social comment response rates, and sentiment
• Draft and distribute community communications including announcements, changelogs, and FAQs
• Identify, nurture, and recognize community champions and superusers
• Monitor community and social conversations for emerging issues, bugs, or reputational risks and escalate appropriately
• Contribute to broader community strategy and help set growth and retention goals and priorities
• Report to the Chief of Staff

• 2+ years experience managing online communities (Discord, Reddit, forums, social media, or similar) at a meaningful scale
• Excellent written communication and a strong sense of tone and voice
• Hands-on experience with Discord moderation/bots and Reddit moderation tools
• Comfortable working with engagement and retention metrics, and turning data into action
• Calm under pressure, skilled at de-escalating conflict and enforcing guidelines fairly and consistently, including in public-facing social threads
• Self-starter who can work independently across time zones and async
• Genuine enthusiasm for community-building and for our product
• Familiarity with community platforms beyond Discord/Reddit (e.g. Circle, Discourse, Facebook Groups, a custom native app) preferred as a nice-to-have
• Experience with social media management or social listening tools (e.g. Sprout Social, Hootsuite, Brandwatch) preferred as a nice-to-have
• Light content creation skills (graphics, video, memes) for community engagement preferred as a nice-to-have
• Experience mentoring or managing a volunteer moderator team preferred as a nice-to-have

• Potential to grow into a full-time role