Sales Support and Account Operations Specialist, Arabic, French, English

• Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans
• Translate technical scoping into quote-ready commercial documentation with Sales Engineers
• Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions
• Support Account Executives with deal preparation, client coordination and sales follow-up
• Schedule and coordinate client demos, onboarding sessions and internal handovers
• Support preparation and distribution of Cloudflare marketing materials and commercial documentation
• Track indirect opportunities involving partners and distributors
• Maintain accurate opportunity and account information in Zoho CRM
• Track renewals and coordinate timely preparation and follow-up
• Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress
• Act as an operational point of contact for client requirements when Account Executives are unavailable
• Gather and organise client information ahead of Account Executive or Sales Engineer involvement
• Escalate commercial or operational issues to appropriate sales, technical or partner teams
• Ensure quoting and sales activities follow internal processes and approval workflows
• Work with Account Executives, Sales Engineers, Cloudflare partners and distributors, sales leadership and delivery operations
• Report to the Sales Director

• 2–4 years of experience in Sales Support, Sales Operations, Commercial Coordination or a similar role, ideally within a B2B technology, SaaS, cybersecurity or IT environment
• Experience preparing and coordinating quotes, renewals and commercial documentation
• Hands-on experience maintaining CRM data and sales pipelines
• Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously
• Experience coordinating across sales, technical, partner and/or client-facing teams
• Fluent Arabic, French and English, both written and spoken
• Comfortable working with CRM platforms such as Zoho, Salesforce or HubSpot
• Good working knowledge of Microsoft 365, particularly Excel, Outlook and Word
• Strong written communication and attention to detail
• A structured, proactive and ownership-driven approach to work
• Ability to work full-time in alignment with Gulf Standard Time
• Experience in Cloudflare, cybersecurity, cloud or network infrastructure solutions is advantageous
• Experience in a technology vendor, reseller, system integrator or distributor environment is advantageous
• Experience working with Cloudflare partners or distributors such as Mindware is advantageous
• Experience with Professional Services quoting and support-plan packaging is advantageous
• Experience supporting Account Executives and Sales Engineers within a B2B technology sales cycle is advantageous
• Experience managing renewal calendars, partner coordination and indirect sales opportunities is advantageous

• A fully remote role with exposure across the MENAT region
• Direct collaboration with commercial, technical and delivery teams
• Exposure to regional clients, partners and distributors
• Career development opportunities across Sales Operations, Partner Enablement and Regional Coordination
• A competitive local compensation package