Technical Support Referent, German

• Analyze received support requests and identify appropriate solutions based on available basic data and technical skills
• Escalate unresolved Level 1 support requests to the higher technical level according to established procedures
• Monitor and manage support requests throughout their lifecycle until closure
• Promptly inform the manager of incidents identified during request processing
• Manage support requests from absent colleagues to ensure business continuity
• Translate support requests or other documents at the manager's request
• Comply with internal procedures and work instructions
• Manage support requests considering warranty-cost impact and recommend part replacement when necessary
• Propose creation or updating of items and databases to improve the knowledge base
• Apply and comply with the client's quality management system requirements

• Technical university degree (preferably in automotive, mechanical or electrical/electronics)
• Fluent in German
• Intermediate-advanced English
• Passionate about the automotive industry
• Entry-level experience level

• Benefit Platform
• Holiday Voucher
• Private medical insurance
• Performance bonus
• Easter and Christmas bonus
• Employee referral bonus
• Bookster subscription
• Work from home options depending on project