Business Operation Consultant

• Assess complex delivery challenges and opportunities across countries, customers, services, and internal organizations
• Clarify objectives, facts, constraints, business impact, risks, dependencies, and ownership
• Map end-to-end processes and delivery models to identify gaps, inefficiencies, and improvement opportunities
• Turn ambiguous requirements into practical plans with priorities, work packages, milestones, owners, and decision points
• Develop solution proposals, recommendations, business cases, efficiency assessments, and profitability calculations
• Identify and engage specialists and decision-makers across countries, delivery organizations, and enabling functions
• Lead cross-country and cross-functional discussions, including situations with competing priorities or differing views
• Drive agreed solutions through implementation by clarifying responsibilities, resources, deadlines, and quality expectations
• Monitor progress, identify risks or delays, and initiate corrective actions
• Verify implemented changes and recommend further improvements based on results and feedback
• Support management decisions with analysis, options, recommendations, and resource or budget implications
• Share delivery knowledge and support colleagues as a professional reference point or mentor

• Significant professional experience in ICT service delivery, international delivery operations, or a closely related field
• Broad understanding of end-to-end service delivery and customer, operational, organizational, and commercial needs
• Proven experience improving processes, resolving delivery gaps, or implementing change across teams and organizational boundaries
• Experience working with international delivery organizations and country teams
• Ability to assess delivery requirements, opportunities, services, and products and provide well-reasoned recommendations
• Experience preparing management decision proposals, business cases, efficiency assessments, or profitability calculations
• Strong analytical, structured problem-solving, stakeholder-management, and communication skills
• Ability to take ownership, work proactively, and drive topics from initial assessment through implementation and closure
• Ability to influence and gain commitment in an international matrix environment without relying on direct authority
• Full professional working proficiency in English
• Ability to prepare clear, high-quality management materials and decision proposals
• Knowledge of Deutsche Telekom’s delivery services, processes, and organizational environment preferred
• Fluent English both verbal and written preferred
• German knowledge nice to have
• Advanced Excel and data-analysis skills
• Creating Power BI reports or other data visualizations nice to have
• Previous experience in service delivery management or project management preferred

• Remote working possibility within Hungary
• Opportunity to work for Deutsche Telekom IT Solutions, a subsidiary of Deutsche Telekom Group
• Professional reference point or mentoring support
• Collaboration with international delivery organizations and country teams