Field Service Engineer

• Service revolutionary protein analysis instrumentation
• Deliver onsite customer-facing and home-based remote support
• Diagnose and independently repair complex electro-mechanical scientific instruments in laboratory environments
• Prepare samples for instrument testing as required
• Travel extensively daily in a field-based role
• Manage and schedule customer appointments through completion
• Create detailed technical paperwork and support documents when required
• Submit service reports to clients and monthly expense/travel claims
• Manage personal inventory for repairs and field support
• Support sales teams with pre- and post-sales enquiries and tasks
• Support field applications teams remotely and onsite to resolve complex customer situations and issues
• Maintain instruments and support customers across Spain, Portugal and infrequently in Europe

• Fluent Business Spanish and English
• BA or Masters in an engineering/science field, or 5 years’ experience in hi-tech sector
• Minimum of 5 years’ experience in industrial/scientific sector, preferably in a similar industry
• Personal Computer repair skills
• Strong computer skills with Windows and Microsoft products
• Ability to travel as necessary; travel 90%
• Excellent written and verbal communication skills in Spanish and English
• Proven customer-oriented skills in technical support and problem solving
• Strong organizational and administration skills
• Excellent attention to detail, time management and process management
• Professional demeanour
• Flexible and willing to travel for work-related purposes as necessary
• Self-directed and creative
• Basic laboratory and GMP skills

• Extensive benefits for employees and their families
• Retirement programs
• Employee stock purchase plan
• Mentorship
• Promotional opportunities
• Training and development
• Internship programs
• International and diverse working environment
• Employee resource groups
• Volunteer and charity events
• Employee events
• Empowerment and innovation culture
• Reasonable accommodation during the recruitment process