Staff Product Designer

• Define elegant product experiences that accelerate sales workflows for the Guide CI Product area
• Craft system architectures, user flows, interaction models, and visual UI designs for AI-powered features
• Present design strategies, concepts, and prototypes to team and leadership
• Balance customer needs, business goals, and technical considerations to ship impactful product enhancements
• Collaborate with Product Designers and expand the design system
• Partner with Product Managers to shape product vision, conduct customer interviews, gather insights, and run usability studies
• Work with Product, Engineering, and Marketing partners to advance product capabilities and streamline user flows
• Become an expert in sales personas, workflows, and user needs
• Evangelize AI-enabled design tools and processes within the design team
• Help build an inclusive design culture across teams in the US, Czechia, and India
• Join Outreach’s Managed Services team to build customers’ AI Agents beyond implementation
• Own a portfolio of strategic accounts and guide customers through best practices and hands-on configuration
• Configure and troubleshoot Outreach capabilities, including AI
• Provide technology and business consulting, solution design, and project management
• Collaborate with Customer Success and Account Executives
• Own Managed Services KPIs and report to the Practice Manager
• Manage an average QoQ utilization rate of 70%, focusing on Amplify credit and product consumption to support renewals and minimize churn and contraction

• Strong portfolio demonstrating experience shaping product visions for AI-powered products, creating design concepts, customer journeys, visual UI designs, and interaction details
• Curiosity about latest technologies and regular experimentation with AI
• Experience leading design for a major feature area or new zero-to-one product independently
• Ability to work autonomously and lead collaborative workshops across disciplines
• Ability to define new product propositions and solve significant interaction complexity, especially for AI-powered features
• Deep understanding of emerging design patterns and best practices for AI products
• Experience designing and prototyping with AI design tooling, including conversational AI assistants, agentic automation workflows, prompt authoring patterns, observability, and human-in-the-loop experiences
• Skilled in presenting and explaining work, process, decisions, and rationale to cross-functional stakeholders
• Ability to produce vision concepts, information architecture, low-fidelity wireframes, user flows, prototypes, detailed visual designs, and design specifications
• Ability to work in fast-paced agile teams across multiple projects
• Experience participating in and driving research activities
• Systems-thinking ability and experience using, proposing, and extending design-system components and patterns
• Experience improving design processes through methods, frameworks, and tools
• 10+ years of experience in digital product design, UX design, interaction design, or software-product design
• Preferably at least 1 year at Staff or Lead level
• Clear and succinct written and verbal communication
• Inclusive, transparent collaboration style and strong stakeholder-management skills
• Portfolio link, CV and/or LinkedIn profile, and explanation of interest in Outreach required in the application

• Highly competitive salary
• 25 days annual vacation time + sick time and casual leave
• Group medical policy coverage available to employees and up to 5 eligible family members
• OPD benefit covered up to INR 10,000
• Life insurance and personal accident insurance at 3x annual CTC
• 26 weeks of maternity leave pay, and 15 days of paternity leave pay
• Opportunity to be part of company success via the RSU program
• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
• Employee referral bonuses
• Fun company and team outings
• Night-shift allowance