Customer Support – Mobility Project DE/FR, DE/IT

• Respond to participants’ enquiries via email and SMS using Crisp
• Conduct short webinars for participants at the end of the challenge and regarding follow-up offers
• Independently handle and resolve participant enquiries
• Support operational tasks in the day-to-day project, such as preparing templates and making participant calls
• Identify recurring issues and communicate them to the team

• Excellent German and French OR German and Italian language skills (required)
• Communicative, service-oriented, and solution-focused
• Reliable working style and commitment to agreed arrangements
• Structured approach and ability to keep track of multiple enquiries
• Willingness to work 20–50% or 30–50%
• Residence in Switzerland for remote work

• Flexible working hours (30–50%)
• Work remotely from home within Switzerland
• Gain insight into an innovative, nationwide mobility project with partners such as SBB
• Dynamic, young project team with plenty of scope to contribute and shape the project
• Fair compensation