Sales Development Representative – Lead Coordinator

• Respond to new inbound enquiries within 1–3 minutes wherever possible
• Engage professionally and naturally with U.S. homeowners
• Qualify leads based on property location, project requirements, budget, timing and decision-maker availability
• Set appropriate expectations around typical project budgets without providing final pricing
• Book qualified onsite appointments or route suitable enquiries for remote quoting
• Follow up with leads who have not responded
• Follow up on open quotes and opportunities
• Manage conversations through Instagram DMs and convert suitable enquiries into phone conversations
• Maintain accurate customer records and notes within the CRM
• Keep pipeline stages, tasks and follow-ups up to date
• Escalate pricing questions, discounts, design decisions, unusual projects and other matters requiring management input
• Provide a short daily summary of activity, opportunities and follow-ups
• Maintain a high standard of customer service throughout every interaction
• Potentially broaden responsibilities into lead qualification, customer reactivation, booking estimates and CRM/pipeline management across other service divisions

• 2–5 years of experience in appointment setting, inbound sales, lead qualification, customer service or a similar role
• Exceptional spoken English with a clear, neutral and easy-to-understand accent
• Warm, natural and confident communication style
• Comfortable speaking with U.S. customers, particularly affluent homeowners
• Strong ability to qualify leads rather than simply book appointments
• Excellent listening and questioning skills
• Strong CRM and administrative discipline
• Ability to work independently with limited supervision
• Excellent follow-up and organisational skills
• Comfortable discussing project budgets in the region of $1,500–$3,000+ without being pushy or providing final pricing
• Comfortable working 18:00–02:00 SAST, Tuesday–Saturday
• Reliable internet, electricity and a suitable home working environment
• Experience within home services, construction, roofing, solar, landscaping, trades, property services, home improvement, consumer services or field-service businesses is advantageous
• Experience with GoHighLevel (HighLevel) is preferred
• Experience with Jobber or another field-service CRM is advantageous
• Strong spoken English and customer-facing presence for the application process
• Shortlisted candidates must complete a one-way introductory video
• Candidates may be asked to participate in a live inbound lead scenario