Mental Health & Addictions Advisor

• Work as part of a collaborative 24/7 shift team supporting essential National Telehealth Service programs
• Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and escalation
• Identify strengths, protective factors, and practical next steps with service users
• Support individuals to access urgent services when needed
• Deliver culturally responsive, trauma-informed support aligned with Te Tiriti o Waitangi
• Communicate with service users via phone, SMS, email, and online chat platforms
• Accurately document information using organisational IT systems
• Contribute to continuous quality improvement and uphold ethical and professional standards

• Minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent)
• Demonstrated experience working with people experiencing mental distress and addiction challenges
• Experience providing assessment, brief emotional support, and risk identification
• Experience supporting people to access urgent services when required
• Understanding of trauma informed, wellbeing oriented, and values-based practice
• Strong listening and communication skills with the ability to build rapport quickly in virtual environments
• Sound assessment capability and decision making
• Confidence using digital systems and communication platforms
• Ability to work within established protocols, documentation standards, and clinical governance frameworks
• Cultural responsiveness and commitment to equity
• Professional resilience, accountability, and reflective practice
• Flexibility to work a variety of shifts, including overnights, early mornings, and weekends
• Availability to work 0.6–1 FTE, with shifts between 10:30pm–11:00am

• A supportive and collaborative working environment
• Ongoing professional development and reflective practice opportunities
• The opportunity to contribute to equitable wellbeing outcomes across Aotearoa
• Meaningful mahi within a values led organisation
• Opportunity for flexible/hybrid working
• Access to kaimahi benefits and retail discounts