Manager, Professional Services

• Manage strategic efforts required to deliver SailPoint’s identity security solutions
• Take accountability for the client experience on assigned projects
• Own engagement scoping, client communication, internal team management, escalation support, and overall service delivery
• Ensure services are provided, implemented correctly, and billed in a timely and accurate manner
• Partner cross-functionally during sales processes and own services portions of deals, including presentations, RFP responses, and proposal/SOW generation
• Interact with sales representatives and leadership during pre-sales and post-sales delivery phases
• Serve as the senior point of contact for client escalations
• Oversee project financials, profitability, and productivity
• Work with the Resource Management Office to mediate and prioritize staff resources
• Provide project management duties for customer engagements as needed
• Provide strategic client performance updates to senior management, account teams, and Sales Managers
• Collaborate with Customer Success Managers to maintain customer satisfaction throughout implementations
• Identify opportunities to expand SailPoint solutions and services to maximize client success and revenue growth
• Manage the team, including staffing decisions, utilization management, performance reviews, and career development
• Coach Engagement Managers and project team members on performance and development
• Participate in recruiting and employee development activities

• 7+ years of professional experience at a Software, SaaS, or consulting company
• 3+ years of project management experience
• 2+ years of people management experience
• Exceptional mentorship and leadership skills with a passion for continuous improvement
• Experience with project management duties, including project planning, budget, scope, schedule, stakeholder, and risk management
• Exceptional communication skills and extensive experience working with clients and partners
• Outstanding organizational and multi-tasking abilities
• Extensive experience working with Sales to scope services projects for enterprise software
• Up to 15% travel required
• Bachelor’s degree or equivalent work experience

• World-class product and process training
• Professional growth and career development support
• Regular feedback, coaching, and guidance on personal development
• Equal opportunity employment
• Reasonable accommodations for individuals with disabilities