Gaming Support Agent, German/English

• Handle customer support issues for an assigned game studio
• Help players with account and technical issues
• Resolve purchase- and gameplay-related queries
• Work with a team of agents under the guidance of a Team Lead and Operations Manager
• Complete assisted training modules to grow, develop, and improve skills
• Stay current on the client's newest projects, updates, past releases, and branding
• Help players continue enjoying the games they love

• German at an advanced level (C1 minimum)
• English at an intermediate level (B2 minimum)
• Located in Croatia
• In-depth gaming knowledge and passion for video games
• Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or a modern gaming PC/laptop
• Fast learner, takes initiative, and excels at troubleshooting
• Dedicated quiet workspace within the residence
• Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with international latency under 120 ms
• Minimum 8 GB RAM
• Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer
• Processor with a CPU Mark of at least 9220; 8th Gen Intel or above, or 2nd Gen Ryzen or above
• GPU with a G3D Rating of 4806, such as GTX 760, or stronger
• Smartphone for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer
• Customer service experience is optional/a plus

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• Position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• Casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
• Innovative digital tools and comprehensive training
• Access to a library of online training courses
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities
• Participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA