Manufacturing Partner Success Manager

• Serve as the primary tactical driver for manufacturing partner success
• Resolve production blockers involving cost or lead-time discrepancies, freight inquiries, and label generation issues
• Manage end-to-end resolution of job cancellation requests and missing inspection documents
• Oversee PSS dispute resolutions
• Monitor communication queues, prioritize tasks, and prevent production stalls
• Recover troubled orders and execute pull-in requests for month-end and quarter-end goals
• Collaborate with Operations and Quality CoE teams to optimize manufacturing outcomes
• Build trust-based partner relationships and provide transparent project-status and quality updates
• Identify process automation opportunities and maintain documentation for revenue recognition
• Provide peer coverage for continuous support
• Escalate complex risks to leadership while adhering to Xometry's quality management systems

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of managing and meeting schedule commitments for an identified customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills
• Ability to independently drive project completion
• Excellent organizational skills and ability to multitask
• Understanding of the communication platform's interface
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems, such as ISO 9001
• Ability to thrive in a fast-paced, high-growth environment
• Experience with Xometry's digital marketplace or similar platforms is a plus
• Proficiency in data analysis tools, such as Google Sheets, is a plus
• Manufacturing environment experience is a plus
• English proficiency at C1+ level
• Ability to work according to USA holidays and Eastern Time (USA)

• Competitive salary and a comprehensive benefits package
• Health and life insurance
• Generous paid time off, including vacation, sick leave, and floating and fixed holidays
• Employee Assistance Program (EAP) and other wellbeing resources
• Ongoing, free of charge well-being activities
• Charity projects worldwide
• Well-structured onboarding plan combining process, technology, and systems components
• Open, friendly, and trusting work environment
• Development opportunities in a fast-growing company
• Flexible processes and planning