Quality Specialist – Customer Value Expert

• Handle customer quality requests, providing expertise in quality systems, manufacturing processes, and product lines
• Collaborate with internal teams to address customer needs and concerns related to product safety, quality, and regulatory compliance
• Apply food, safety, and regulatory support practices to respond to quality requests, assist with problem-solving, and complete required documentation
• Collaborate with Sales, Logistics, Customer Service, and Production Operations
• Support the continuous improvement of internal processes to standardize, simplify, and automate tasks
• Support compliance with customer specifications and other requirements
• Handle basic issues under direct supervision and escalate complex issues to the appropriate team
• Perform other duties as assigned

• Bachelor’s degree in Food Engineering, Chemistry, or a related field
• Knowledge of quality tools and certifications, including FSSC 22000
• Knowledge of food manufacturing processes
• Experience with quality management systems and food safety systems
• Power BI knowledge preferred
• Customer service experience preferred
• Experience in project management and continuous improvement preferred
• English and Spanish proficiency preferred

• An inclusive and diverse work environment
• Treatment with dignity and respect
• Protection from discrimination and harassment
• Compliance with national and local nondiscrimination and employment laws and regulations
• Remote work opportunity, as indicated in the title and the #LI-Remote tag