Senior Growth Consultant – CRM

• Act as the senior point of contact for client stakeholders
• Conduct advanced audits of CRM setups, including taxonomy, event structure, API integrations, custom attributes, and webhook flows
• Leverage Braze personalization and automation capabilities, including custom events, real-time triggers, Liquid logic, and dynamic content
• Plan and execute end-to-end lifecycle marketing strategies across email, push, in-app, and SMS
• Deliver large-scale campaigns for major content launches and live events
• Collaborate with Creative, Retention, Martech, and CRM Ops teams on both the Phiture and client sides
• Validate event instrumentation, user segmentation logic, CRM workflows, APIs, and marketing data pipelines
• Design and implement A/B and multivariate tests across channels
• Analyze retention and engagement KPIs and cohort behavior using Amplitude, Mixpanel, or Looker
• Translate performance findings into actionable recommendations for internal teams and clients
• Support and mentor freelance or junior resources allocated to the account
• Cover maternity leave for a senior consultant on the flagship HBO Max account

• 5+ years of hands-on experience in CRM, lifecycle marketing, or marketing automation
• Deep, hands-on expertise with Braze, including API usage, Liquid logic, webhook setups, custom events/attributes, and advanced campaign architecture
• Experience performing technical audits and working with client product/data teams on taxonomy, tracking plans, and event schemas
• Strong data literacy, including querying and interpreting data, building dashboards, and translating findings into recommendations using Amplitude, Mixpanel, Looker, or Tableau
• Proven experience independently owning senior-level client relationships
• Deep understanding of retention/engagement mechanics for large consumer/subscription products, including behavioral triggers, cohort segmentation, and monetization models
• Proficiency with HTML for messaging templates and troubleshooting cross-device layout issues
• Excellent client communication skills and confidence leading client workshops, meetings, and audits independently
• Fluent in English, verbal and written
• Available to start mid-November to early December
• Available for a fixed-term engagement of approximately 5–6 months

• Unlimited remote work within your home country (EMEA), plus up to 90 days per year internationally
• Up to 30 days of paid vacation annually, plus extra days for special occasions (country-specific)
• Quarterly bonus scheme linked to shared success
• Free, confidential mental health support from licensed therapists through Oliva
• €1,000 annual personal growth budget
• 10 dedicated learning hours each month
• Flexible working hours
• Flexible, pet-friendly workspace at Phiture's Berlin headquarters
• Regular team-building events
• Annual all-expenses-paid company offsite
• Personalized career roadmap and development plan
• Monthly remote-work cash allowance for home workspace or internet costs
• Branded Phiture gear and a MacBook from day one
• Birthday, anniversary, and seasonal gifts