Trust & Safety Product Manager – AI Technology

• Define and deliver the product strategy and roadmap for Trust & Safety capabilities across AI-powered products and services
• Translate user, business, policy and regulatory needs into clear product requirements, priorities and success measures
• Partner with engineering, data science, research and design teams to develop safety tools, workflows and platform features
• Identify and assess risks related to AI-generated content, misuse, harmful behaviour, privacy and model performance
• Develop product approaches for content moderation, detection, reporting, escalation and enforcement
• Use quantitative data, user research and operational insights to identify safety gaps and inform product decisions
• Define and monitor metrics for safety, product quality and operational effectiveness, using findings to guide improvements
• Work with Trust & Safety operations to understand review processes, case trends and opportunities for automation
• Collaborate with legal, policy, compliance and security teams to support responsible product development and regulatory readiness
• Evaluate AI systems and safety interventions, including their effectiveness, limitations and potential unintended consequences
• Manage product launches, communications and change processes, ensuring teams are prepared to support new features
• Communicate priorities, product decisions and progress clearly to stakeholders across the organisation
• Keep up to date with developments in AI safety, online harms, Trust & Safety practices and relevant regulation

• Professional experience in product management, ideally within technology, AI, online platforms or Trust & Safety
• Experience taking products or features from discovery through launch and ongoing optimisation
• Understanding of AI and machine learning concepts, including the opportunities and risks associated with AI-powered products
• Knowledge of Trust & Safety, content moderation, online harms, platform integrity or user protection
• Ability to interpret product and operational data and use evidence to make prioritisation decisions
• Experience writing product requirements and working effectively with engineering, design and data teams
• Strong analytical, problem-solving and decision-making skills
• Excellent written and verbal communication skills, with the ability to explain complex topics to different audiences
• Confidence working with cross-functional stakeholders, including technical, operational and policy teams
• Ability to manage competing priorities and deliver in a fast-paced, evolving environment
• Sound judgement, attention to detail and a responsible approach to sensitive safety issues
• Fluent English, both written and spoken
• Experience with experimentation, risk assessment or safety evaluation is an advantage
• Familiarity with relevant AI, privacy and online safety regulations is an advantage

• Opportunity to shape Trust & Safety products for AI-powered technology
• Collaborative work with product, engineering, research, policy and operations teams
• Meaningful involvement in improving user protection and responsible AI practices
• Professional development in a rapidly evolving technology and safety field
• International and multidisciplinary working environment
• Fully remote work arrangement