Delivery Program Manager – Professional Services

• Operate delivery engagements for Docker’s Professional Services team
• Translate customers’ technical and business requirements into scoped service engagements and manage them through delivery
• Operationalize the end-to-end engagement lifecycle from scoping and kickoff through delivery, handoff, and retrospectives
• Directly manage customer engagements, including planning, governance cadences, milestone tracking, risks, dependencies, and escalations
• Review technical assumptions in scopes and Statements of Work with solution architects
• Own customer readiness, acceptance criteria, and handoff to Support and Technical Account Managers
• Create reusable delivery assets such as playbooks, runbooks, SOW templates, reference architectures, and onboarding workshops or guides
• Turn repeatable customer patterns into packaged, fixed-scope offerings with defined outcomes, durations, and pricing inputs
• Build and maintain the sales-cycle engagement model and intake process
• Build program management and governance infrastructure, including intake frameworks, capacity planning models, risk registers, delivery dashboards, and milestone tracking
• Define and report delivery KPIs including on-time delivery, utilization, engagement margin, and customer satisfaction
• Own SOW amendment and change-order processes
• Partner with Legal on SOW frameworks and language
• Shadow scoping calls and review active projects during the first 30 days
• Audit the existing SOW process and template library
• Manage the first customer engagement directly within the first 60 days
• Document and improve the current delivery framework
• Autonomously manage customer engagements and support quarterly review cycles and retrospectives

• 8+ years of experience in technical program management, professional services, forward deployed engineering services, or equivalent cross-functional roles
• Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering implementation, migration, or adoption engagements to enterprise customers
• Demonstrated experience building programs, processes, or practices from scratch
• Strong technical fluency and comfort participating in systems architecture discussions and understanding system dependencies
• Strong structured problem solving, facilitation, and systems thinking
• Experience with Professional Services tooling and business systems, such as Salesforce, NetSuite, and PSA tools
• Exceptional written and verbal communication skills, including executive-grade program readouts and customer-facing documentation
• High degree of personal accountability; comfortable owning ambiguous problems with limited oversight
• Professional services, consulting, or delivery experience at an infrastructure software vendor or systems integrator
• Experience self-serving data and analytics using Looker, Tableau, or similar tools
• Prior experience scaling a Professional Services, delivery, or support services organization through growth or transformation
• Experience building engagements with third-party partners and system integrators
• Must be legally authorized to work in the country where applying
• Docker does not offer visa sponsorship for this role

• Remote-first by design — Work from your home, with offices in Seattle and Paris for connection and collaboration.
• Flexibility that fits your life — Manage your schedule while delivering great work.
• Generous PTO
• Designated quarterly Whaleness Days
• Designated end-of-year Whaleness break
• Home office support
• Technology stipend equivalent to US$100 net per month
• Annual learning and development stipend for conferences, courses, certifications, and continued learning
• 16 weeks of paid parental leave after six months of employment
• Equity for all full-time employees
• Medical benefits
• Retirement benefits
• Paid holidays, varying by country
• Docker swag