Customer Support Specialist

• Offline customer support
• Case handling via system, email, and voice when necessary
• Handling critical sales-related cases in stores
• Customer-focused approach
• Identifying questions and providing support with product contract processing
• Handling offline Back Office processes that support our client across all product contract processes (data and voice)
• Validating offers and signatures
• Entering negotiations into the Vivo legacy system

• At least 18 years old
• High school diploma
• Experience in customer service and Back Office operations
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and typing skills
• Empathetic, assertive communicator with analytical and conflict-management skills; solution-oriented, positive, and customer-focused
• Easy access to São Caetano do Sul
• Desktop computer or laptop available for training

• Transportation allowance
• Meal and/or food allowance
• Life insurance
• Funeral assistance
• Childcare assistance / assistance for children with disabilities / babysitter assistance / school transportation allowance
• Product discounts
• Dental insurance
• Medical insurance
• Pet insurance plan
• Gym and sports activity discounts
• Educational partnerships with course discounts
• Career development opportunities