Senior Amazon Connect Developer

• Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services
• Develop and integrate custom chat widgets and portals with JWT authentication and secure API invocation
• Build and maintain custom widgets using AWS SDKs and APIs to enhance agent and customer experiences
• Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms such as Salesforce and ServiceNow
• Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs
• Ensure security, scalability, and compliance across digital implementations
• Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configuration

• 6+ years of experience in contact center platforms, including at least 4 years in Amazon Connect
• At least 2 years of hands-on experience implementing digital channels: chat, chatbot, SMS, email, and WhatsApp
• Strong proficiency in AWS services, including Lambda, API Gateway, DynamoDB, S3, CloudWatch, and Cognito
• Experience with JWT setup, secure API invocation, and portal/chat widget integration
• Proven ability to develop custom widgets using AWS SDKs and APIs
• Familiarity with GenAI tools and frameworks, including Amazon Bedrock, OpenAI, and LangChain
• Experience designing and implementing Amazon Connect digital routing and flows
• Strong problem-solving skills and ability to work in agile, fast-paced environments
• AWS Certified Developer or Solutions Architect preferred
• Experience with Genesys and LivePerson migrations preferred
• Exposure to regulated industries and compliance frameworks such as HIPAA preferred
• Knowledge of Amazon Kendra or other AI-powered search solutions preferred
• Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts preferred

• Health insurance
• Language courses
• Relocation program
• Professional development opportunities
• Certification programs
• Mentorship and talent investment programs
• Internal mobility opportunities
• Internship opportunities
• Remote work flexibility
• Inclusive and supportive work environment
• Regular team-building company social events