Senior UX Researcher – 6-month contract

• Direct UX research activities by creating and executing research plans
• Deliver key insights that support company strategy
• Conduct discovery research and validate solutions with product, engineering, and UX design partners
• Partner with other researchers to increase user awareness and promote research best practices
• Identify strategic opportunities and lead initiatives toward outcomes
• Plan, conduct, and communicate impact-focused research studies
• Understand user behavior, needs, problems, use cases, and workflows
• Support the GoTo Resolve product team by researching user outcomes, problems, needs, and mental models
• Improve research participant recruiting processes and channels in collaboration with Customer Success, Product Marketing, and Lifecycle Marketing
• Develop and maintain a deep understanding of users and products in a research repository
• Keep the research repository current with product changes and supported use cases
• Analyze the competitive landscape to inform research direction, disruption opportunities, and innovation
• Build workflows that automate routine research steps using AI

• 5+ years of relevant industry experience leading research in senior roles
• Experience working in a lean, agile, delivery-driven environment
• Ability to create research plans and deliver key insights
• Ability to select appropriate research methodologies according to team timelines
• Experience with user interviews, Jobs to Be Done (JTBD), persona definition, usability testing, and user-testing methodologies
• Experience building and facilitating workshops and presentations for stakeholders and broader audiences
• Strong problem-solving skills
• Willingness to innovate
• Strong self-governing abilities
• Ability to incorporate AI into UX research processes
• Excellent knowledge of qualitative research best practices and approaches
• Understanding of quantitative research
• Research experience in B2B settings
• Understanding customer needs and gathering feedback from admins, vendors, and managed service providers
• Ability to build AI-enabled workflows for routine research steps

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
• Tuition reimbursement
• Access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program
• Confidential Employee Assistance Program (EAP)
• Wellness app
• One-on-one wellness coaching
• Employee Resource Groups (ERGs)
• GoTo Gives
• Charitable matching
• Flexible work arrangements and support to thrive at work and at home