Client Care Specialist

• Answer incoming calls within 5 seconds using established call scripts and workflows
• Provide a warm, empathetic, and professional experience for every caller
• Meet daily performance targets, including outbound calls, call times, hold times, and missed-call percentage
• Manage SMS and email communications using approved templates and established service standards
• Document every client interaction, call, and disposition accurately in the CRM
• Refer prospective clients to appropriate resources when the firm cannot assist
• Own a specialty business area, such as the AI receptionist, referrals, web inquiries, SMS, or outbound client calls
• Make outbound calls to renew memberships, identify additional legal needs, and connect clients with trusted partners
• Ask satisfied clients for 5-star reviews
• Collaborate with team members to ensure an outstanding client experience

• No legal experience required
• Fluent in spoken and written U.S. English
• Outstanding customer service and communication skills
• Comfortable making outbound calls and asking clients for renewals, referrals, and reviews
• Excellent phone etiquette
• Exceptional grammar, spelling, and attention to detail
• Ability to learn new technology quickly
• Ability to remain focused while working independently from home
• Growth mindset and willingness to welcome feedback
• Computer with Windows 11 or newer
• 16 GB RAM minimum
• 500 GB SSD or larger
• Intel Core i5 10th Generation processor or equivalent minimum
• External mouse
• Webcam
• Quality headset with microphone
• UPS or inverter for uninterrupted power
• Fiber or equivalent internet connection with minimum 100 Mbps, uncapped service, and Ethernet connection
• Full-time availability during U.S. Eastern Time business hours, Monday–Friday

• $850 USD monthly salary
• Uncapped bonus opportunities
• 8 Paid Holidays
• Paid Time Off (PTO)
• Comprehensive training
• Ongoing professional development
• Career growth opportunities
• Supportive international team
• Fully remote work
• Fun team events
• Team-oriented culture and positive work environment